FAQs
GENERAL
How can I contact Garden Toy Store?
For any queries please contact info@gardentoystore.co.uk we will respond to your e-mail within 1 working day. Alternatively please call us on 020 3189 1668. Our opening hours are Monday - Friday 9am - 6pm and Saturday 9am - Noon.
Can I see any of the products on display?
Please watch this space! Although we currently do not have any UK display sites this is something we hope to have in place in the near future. All our products have been carefully sourced from trusted quality brands with outstanding safety standards please see the About Us page for more details on the brands we stock.
Can you help me choose a climbing frame for my garden?
Absolutely! Buying a climbing frame is not always an easy thing to do and we would be delighted to help you with our free consultation service. Provide us with some brief details about your requirements and we will come back to you with some options from our complete range of products.
DELIVERY & RETURNS
How much is delivery?
Delivery is free to UK Mainland addresses for all orders over £75 and £7.99 for all orders under this amount. For the larger items we will contact you to arrange a delivery date.
Please contact us for delivery costs to Non Mainland UK addresses.
Can I return an item?
Yes! However, please read the following guide carefully.
All items can be returned within 30 days of purchase. Please contact us at info@gardentoystore.co.uk before you return an item to us.
Any returned items must be in their original packaging and must not have been part or fully assembled. We do not cover the cost of returning the item to us.
Refund payments will be made directly to the card used to purchase the items. A full refund will be provided as long as the item has been returned to us in a saleable condition and in the original packaging.
For further details please see our full Terms and Conditions.
CLIMBING FRAMES
How should I maintain my Climbing Frame?
Please visit our page on Climbing Frame Maintenance for details on how to look after your climbing frame.
Should I treat the wood on my Climbing Frame?
You do not need to treat the wood, however it is recommended that you do treat it from time to time in order to keep it in great condition and ensure that it lasts for a long time. You can use any of the range of water-based or oil-based treatments that are widely available. Our recommendation is to use an oil-based treatment such as Danish Oil every year or two. This will also keep your Climbing Frame looking fabulous.
How do I install a Climbing Frame?
All our Climbing Frames come with instructions, however we recommend that the installation is undertaken by people that are proficient in DIY-type projects. The installation requires at least two people. Please see our installation FAQs for more information.
How much clearance space do I need for my Climbing Frame?
At least 1.8m, which is our recommended clearance from a boundary. However, it is your responsibility to check with your local authority to ensure you comply with planning regulations, the last thing you want is to erect your beautiful new climbing frame and then have to take it down because a neighbour challenges you on a planning technicality. Here is an example of one such frustrating case.
What is a 'modular climbing frame'?
Modular play equipment simply means that you can choose the components that will make up your Climbing Frame. All components are designed to fit together, so you can choose how the climbing frame will look, how big it will be and what features it will include. Typically, a Climbing Frame will be based around one or more 'Tower' components, to which a wide range of accessories can be fixed. These could include slides, ladders, climbing walls, swings, bridges, poles, monkey bars and so forth.
What can I expect when I receive my Climbing Frame Delivery.
Your Climbing frame delivery will consist of Packages of Timber of varying sizes and boxed kits that contain the assembly instructions and fixings. Action Climbing Frames are supplied with pre-drilled holes. Blue Rabbit Climbing Frames are supplied without pre-drilled holes but the kit includes the required drill bits.
PLAYHOUSES
How do I paint a Playhouse?
WE would advise that you use a primer or undercoat on the wood before painting your playhouse. Make sure you choose products that are suitable for outdoor protection. Make sure that you leave the wood to dry for 24 hours, then choose your shade of wood paint (outdoor use) and paint away!
Start with an undercoat of wood preserver or primer, ensuring that you choose one which is suitable for outdoor protection. This will make your playhouse last even longer and will make the surface smooth and easier to apply an even coat of paint to. Give the undercoat 24 hours to dry, then you'll be ready to paint!
How do I install a Playhouse?
Our playhouses come with full assembly instructions and all the required fixings. Playhouses are generally fairly straightfoward for a competent DIYer to install but we do also offer a nationwide installation service on our Merica Playhouses,
INSTALLATIONS
Can I install a Climbing Frame/Playhouse myself?
Yes, all our Climbing Frames and Playhouses come with assembly instructions. We would however advise that these installations are undertaken by competent, experienced 'DIYers'. If the extent of your practical ambition is a set of drawers from IKEA, we would recommend giving very serious consideration to using an experienced professional. We do not offer a direct installation service but can provide details of professional climbing frame installers that will be able to help you. If you're concerned that your competence is 'borderline', you might want to consider an Action Climbing Frame as these are slightly more straightforward to install than Blue Rabbit, just because the holes are pre-drilled.
How many people are needed to install a Climbing Frame/Playhouse?
You will need at least 2 people.
How much does it cost to install a Climbing Frame/Playhouse?
The cost will depend on the configuration you opt for, and therefore how long or complex the job will be. As an approximate guideline - a typical climbing frame tower with swing attachment, slide and accessories will cost in the region of £300-£400 to install using a professional climbing frame installer.
How long does it take to install a Climbing Frame/Playhouse?
It usually takes a professional installers a full day. Complex configurations may take a couple of days. If you are using someone that has not done this before, or if you are choosing to install your product yourself, please be aware that it could take considerably longer.
Please see more detailed Installation information here.
PRODUCT WARRANTIES
Please see the individual product pages for details of the warranties.